Refund Policy

At LifeAura, we are committed to providing high-quality health and beauty products. Due to the nature of our products and for hygiene reasons, all sales are final, and we do not offer refunds. This policy ensures the integrity of our products and protects the health of our customers.

1. No Refund Policy

• All purchases are final. We do not issue refunds once an order is placed and processed.
• By making a purchase on our website, you acknowledge and agree to this policy.

2. Damaged, Defective, or Incorrect Items

While we do not offer refunds, we may offer a replacement or store credit under the following conditions:
• If you receive a damaged, defective, or incorrect product, you must notify us within 24 hours of delivery.
• You must provide clear photos of the damaged product, packaging, and order receipt.
• If approved, we may offer a replacement or store credit at our sole discretion.

3. Exchanges (If Applicable)

• We only allow exchanges for defective or incorrect products.
• To be eligible, the item must be unused, sealed, and in its original packaging.
• Exchange requests must be submitted within 1 day of receiving the product.
• LifeAura reserves the right to deny exchanges if the item has been opened or used.

4. Non-Returnable Items

For health and safety reasons, we do not accept returns on:
• Opened or used skincare, beauty, and personal care products.
• Toothbrushes, razors, Supplements, hygiene products, and any intimate items.

5. Order Cancellations

• Orders cannot be canceled once they have been processed or shipped.
• If you need to cancel an order, please contact us immediately after placing it. We will try to accommodate your request but cannot guarantee cancellation.

6. Shipping and Return Costs

• Customers are responsible for all shipping costs associated with returns or exchanges.
• LifeAura does not cover lost or delayed shipments for returned items.

7. Policy Changes

LifeAura reserves the right to modify this Refund Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of these changes.

8. Contact Us

For any refund-related inquiries, please contact our customer support team at: [email protected]